Shipping policy

Shipping Policy

Last updated: May 01, 2026

Thank you for shopping with us! 🐾 We know your pet’s happiness can’t wait, so we work hard to ship your order quickly, safely, and transparently. Please review our shipping policy below.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
  • During high-demand periods (sales, holidays, new product launches), processing times may be slightly longer. We appreciate your patience!

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Locations

We currently ship to:

  • Domestic: United States

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days
  • International Shipping: 7–21 business days (varies by destination and customs processing)

Please note: delivery times are estimates and not guaranteed.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

If you have trouble locating your tracking details, contact us at Support@ThePawfectPawtiqueCo.com

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are not included in the item price or shipping cost and are the customer’s responsibility.

We recommend checking with your local customs office for more information.

Delays & Shipping Issues

While we do our best to ensure timely delivery, delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Customs inspections
  • Incorrect or incomplete shipping addresses

We are not responsible for delays once the package has been handed over to the carrier, but we’ll always help you track down your order.

Incorrect Address or Undeliverable Packages

Please double-check your shipping information before placing your order.

  • Orders returned due to incorrect or incomplete addresses may require an additional shipping fee for reshipment.
  • We are not responsible for lost packages due to address errors provided at checkout.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date with:

  • Your order number
  • Photos of the damaged item(s) or packaging (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, we’re always happy to help!

Email: [Support@ThePawfectPawtiqueCo.com]

Business Hours: [Monday - Friday 8am-6pm EST]

Thanks for trusting us with your pet’s needs — give them an extra treat from us!